Crickex Affiliated FAQ —
All Your Questions Answered

No. Each player is allowed only one Crickex Affiliated account. Creating multiple accounts is a violation of the platform's terms and conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page instead of creating a new account.

You must be at least 18 years old to register and play on Crickex Affiliated. The platform takes responsible gaming seriously and may request age verification documents at any time. If you are under 18, please do not attempt to register. Visit our Responsible Gaming page for more information.

Go to the Login page and click "Forgot Password". Enter the mobile number or email address linked to your account. You will receive a reset code — enter it, then set a new password. If you do not receive the code within a few minutes, check your spam folder or contact support through your account dashboard.

KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your account, go to the Profile section, and upload a clear photo of your National ID card (NID) or passport. Verification is usually completed within 24 hours. Once approved, you can withdraw without restrictions. Keeping your documents ready in advance speeds up the process significantly.

Crickex Affiliated accepts all major mobile banking methods popular in Bangladesh:

• bKash — the most widely used option
• Nagad — fast and fee-free deposits
• Rocket (DBBL Mobile Banking)
• Bank transfer (selected banks)

All deposits are processed instantly. There are no deposit fees charged by Crickex Affiliated, though your mobile banking provider may apply their standard transaction charges.

The minimum deposit on Crickex Affiliated is ৳200. This applies to all payment methods including bKash, Nagad, and Rocket. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of our security process.

Deposits via bKash, Nagad, and Rocket are credited to your Crickex Affiliated balance within seconds of the transaction being confirmed. If your balance has not updated after 5 minutes, take a screenshot of your mobile banking confirmation and contact support with the transaction reference number. Bank transfers may take up to 30 minutes during business hours.

Yes. All financial transactions on Crickex Affiliated are protected by SSL encryption. Your payment details are never stored on the platform's servers — transactions are processed directly through the mobile banking providers. The platform uses the same security standards as major online banking services in Bangladesh.

Log in to your account, go to the Wallet section, and select Withdraw. Choose your preferred method (bKash, Nagad, or Rocket), enter the amount, and confirm. Make sure the mobile number you are withdrawing to matches the one registered on your account. Withdrawals are processed within 15 minutes during normal operating hours.

The minimum withdrawal amount on Crickex Affiliated is ৳500. There is no maximum withdrawal limit for verified accounts. If your account is not yet KYC verified, you will be prompted to complete verification before your first withdrawal is processed.

Withdrawals may be delayed for a few reasons:

• Your KYC verification is incomplete or pending review
• You have an active bonus with wagering requirements not yet met
• The withdrawal amount exceeds your daily limit
• A security review has been triggered on your account

If your withdrawal has been pending for more than 2 hours, contact support with your transaction ID for a status update.

Crickex Affiliated offers a wide range of games including live cricket betting, WL Live streaming with in-play betting, exclusive originals like Diamond Tycoon, Plinko, Limbo, and Ultra Treasure, plus live casino tables (Baccarat, Roulette, Teen Patti, Blackjack), slots, and sports betting including Handball. All games are accessible from a single account and balance.

Yes. All crash games and instant win originals on Crickex Affiliated — including Plinko, Limbo, Diamond Tycoon, and Ultra Treasure — use a provably fair algorithm. After each round, you can verify the outcome yourself using the server seed and client seed provided. This guarantees that neither the platform nor any third party can manipulate results.

Every game on Crickex Affiliated is fully optimised for mobile. You can play directly in your mobile browser or download the dedicated app for a faster, smoother experience. The app is available for both Android and iOS — visit the App page for download instructions. The app also supports biometric login and push notifications for live match alerts.

Crickex Affiliated covers all major cricket tournaments including IPL, BPL, T20 World Cup, Asia Cup, ODI series, Test matches, and domestic leagues from around the world. Live in-play betting is available on every match with ball-by-ball odds updates. You can also watch live streams of selected matches through the WL Live feature while placing bets on the same screen.

New players on Crickex Affiliated receive a welcome bonus on their first deposit. The bonus is credited automatically to your account after your first successful deposit. The exact percentage and maximum amount may vary — check the promotions section after logging in for the current offer. Wagering requirements apply before bonus funds can be withdrawn.

Wagering requirements mean you need to bet a certain multiple of your bonus amount before you can withdraw it as real cash. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable funds. The specific requirement for each promotion is listed in the promotion's terms. Progress is tracked in your account dashboard.

Every bet you place on any Crickex Affiliated game earns loyalty points. As your points accumulate, you move through VIP tiers — each tier unlocks better cashback rates, higher withdrawal limits, exclusive game access, and a dedicated account manager at the top levels. Visit the VIP page for a full breakdown of tiers and rewards.

Yes. Crickex Affiliated regularly runs reload bonuses, cashback offers, free bet promotions tied to major cricket tournaments, and game-specific bonuses for slots and crash games. App users receive exclusive push notification alerts for limited-time offers. Log in and check the Promotions section to see what is currently available for your account.

Crickex Affiliated uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and the platform. Personal information is stored on secure servers and is never sold to third parties. For full details on how your data is collected, used, and protected, read the Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your Crickex Affiliated account. To enable it, log in, go to Account Settings, and select Security. Toggle on 2FA and follow the setup steps — you can use SMS verification or an authenticator app. Once enabled, every login will require both your password and a one-time code.

If you suspect someone else has accessed your Crickex Affiliated account, change your password immediately from the Login page using the "Forgot Password" option. Then contact support right away with your account details and a description of the suspicious activity. The support team can temporarily freeze your account while the issue is investigated to protect your balance.

Crickex Affiliated provides several tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly caps
• Session time reminders — get notified after a set playing duration
• Self-exclusion — temporarily or permanently close your account
• Reality checks — periodic pop-ups showing your session time and net result

All tools are available in your Account Settings. Visit the Responsible Gaming page for full guidance.

To self-exclude, go to Account Settings and select Responsible Gaming. Choose a self-exclusion period — options range from 24 hours to permanent closure. During the exclusion period, you will not be able to log in or place bets. If you need immediate help, contact support directly and they will action the exclusion on your behalf without delay.